Residents: for anything about your community itself (dues, rules, that branch), your board is the fastest answer. For the software, everything is below, and a human reads every email.
From signed up to fully running, one afternoon.
The six-step setup, explained What each step of neighborPOP's onboarding wizard does and what to have ready before you start. Importing your member directory How the CSV import works, which files it accepts, and why re-running it is always safe. Your community's email address Every community gets its own address for inbound requests and outbound announcements. Here is how both directions work.Signing in, reporting problems, managing email.
Signing in with a code (no passwords) neighborPOP never uses passwords. Enter your email, get a 6-digit code, you are in. What to do when the code does not arrive. Reporting a maintenance problem Three ways to report an issue to your HOA through neighborPOP: the form, plain email, or telling a board member. Getting more or fewer community emails How unsubscribes work, what stops and what continues, and how to get back on the list.The maintenance engine, from intake to invoice.
How board spending approvals work The approval gate, voting from email, what counts as a vote, and how stuck approvals get unstuck. Working with vendors (no accounts required) Vendors get a secure job link instead of a login: view details, add photos, mark complete. How to send and revoke links. The AI inbox: review, confirm, undo What happens to email sent to your community address, what Stage for review means, and how Undo works.Announcements, deliverability, unsubscribes.
Sending a community announcement Compose, pick an audience, test, and send. What the preview shows and why there is always a human button. Why neighborPOP email reaches inboxes The deliverability plumbing under community email: authentication, one-click unsubscribe, suppression, and the send ledger.Pricing, exports, leaving, and what we store.
Pricing, the free 60 days, and billing One flat rate per community, 60 days free with no card, annual option, and how the founding rate works. Your data, exports, and leaving The HOA owns its data. What we store, what exports, and exactly what happens if you cancel.