How can we help?
Residents: for anything about your community itself (dues, rules, that branch), your board is the fastest answer. For the software, everything is below, and a human reads every email.
Getting started
From signed up to fully running, one afternoon.
Finding a home, a neighbor, or that thing you half remember One search box finds homes, people, repairs, violations, change requests, vendors, bills, documents and announcements, and every address has a page of its own. The sent log and open tracking Every email the system sends is in one filterable log, and announcements show who opened them, name by name. Your community's public page Every community gets a homepage at yourcommunity.neighborpop.com: about text, amenities, events, and a join button. Here is how to set it up or turn it off. When your HOA has no member emails The join page and printable flyer: residents add themselves, the board approves each one, and the roster builds itself. The six-step setup, explained What each step of neighborPOP's onboarding wizard does and what to have ready before you start. Importing your member directory How the directory import works, which files it accepts, and why running it again is always safe. Your community's email address Every community gets its own address for inbound requests and outbound announcements. Here is how both directions work. Putting your covenants and minutes online Upload the CC&Rs, the bylaws, and the minutes once, and decide for each one whether neighbors see it, anyone does, or only the board. Settings, and who is on the board The community name and timezone, the approval rule, how the AI files mail, your work categories, and how to add or remove a board member.For residents
Signing in, reporting problems, managing email.
Asking neighbors to confirm they have read something Mark a document as needing confirmation and see who has read it. One button for the neighbor, a count for the board, and no nagging. Homes that are rented out How to record a rental so dues go to the owner and neighborhood email goes to whoever lives there, including company owners and owners of several homes. Reserving the clubhouse or pool Book an amenity in under a minute with no account: pick the place and time, get a confirmation with a cancel link. My home: what you owe, what you booked, what you asked After you sign in with a code, My home shows your dues, your upcoming bookings, and where each request you submitted stands. Signing in with a code (no passwords) neighborPOP never uses passwords. Enter your email, get a 6-digit code, you are in. What to do when the code does not arrive. Reporting a maintenance problem Three ways to report an issue to your HOA through neighborPOP: the form, plain email, or telling a board member. Getting more or fewer community emails How unsubscribes work, what stops and what continues, and how to get back on the list. The community calendar Add the annual meeting, the pool opening, and the landscaper's visits once, and every neighbor can see what is coming without asking. Asking the neighborhood a question Put a question to residents or owners, see the answers as they come in, and close it when you have enough. Not a formal election.Work orders + approvals
The maintenance engine, from intake to invoice.
Sending each kind of work to the right person Set one person per kind of work and new requests go straight to them, with the same email a handoff sends. Never overrides someone already on the job. Requesting and approving exterior changes How the change-request (ACC) flow works: the resident form, board voting by email, recording the decision, and the letter. Handing something to a board member Give a work order, change request, violation, or bill to one person by name. They get one email, and it moves off everyone else's list. Drafting the board packet One tap before the meeting: the AI drafts the agenda and an opening summary from the live record. Edit in place, print, meet. How board spending approvals work The approval gate, voting from email, what counts as a vote, and how stuck approvals get unstuck. Working with vendors (no accounts required) Vendors get a secure job link instead of a login: view details, add photos, mark complete. How to send and revoke links. The AI inbox: review, confirm, undo What happens to email sent to your community address, what Stage for review means, and how Undo works. Work that comes round every year Enter the gutter cleans, the backflow test and the irrigation shutdown once, and the job appears on its own when it is due.Community email
Announcements, deliverability, unsubscribes.
Sending a community announcement Compose, pick an audience, test, and send. What the preview shows and why there is always a human button. Why neighborPOP email reaches inboxes The deliverability plumbing under community email: authentication, one-click unsubscribe, suppression, and the send ledger.Dues + violations
Collecting online, kind notices, and who pays the fees.
Planning for roofs, fences and paving How the Big repairs ahead page works: the build year, recorded replacement years, where the replacement prices come from, and why it is not a reserve study. Tracking vendor bills Log what vendors billed, approve it, and record what you paid from the association's bank. The cost lands on the job and in the budget. Printing a home's account statement Every home has a printable statement: every charge, every payment, and the balance owed today. For closings, disagreements, and board handoffs. When homes pay different dues Single family, townhome, cluster: set up a home type for each, with its own dues amount and one sentence about what the association maintains there. Bringing over balances from your old system Switching mid-year? Enter what each home already owed once, and collect it the same way as dues. Late fees never touch these. Setting up online dues collection Ask us to switch dues on, then connect the association's bank through Stripe, set the amount and cadence, and send every home one clear invoice. Paying your dues online (for residents) Your invoice email carries a secure link. Tap it, choose bank transfer or card, pay on Stripe's secure page. No account needed. Tracking violations and sending kind notices Log it with a photo, print a courteous AI-drafted letter, mark it cured. The paper trail without the drama. Setting up the budget Add your categories, put this year's planned amount against each, and the page fills in what has actually been spent from your own work orders. The reports page, and what each number means Where the year stands against the budget, what is still open, and how the figures are worked out, so you can say them out loud at a meeting.Billing + your data
Pricing, exports, leaving, and what we store.
Pricing, the free 30 days, and billing One flat rate per community, 30 days free with no card, annual option, and how the founding rate works. Your data, exports, and leaving The HOA owns its data. What we store, what exports, and exactly what happens if you cancel.