Help center / Getting started
Importing your member directory
Directory, then Import. Upload your member list as an Excel workbook (.xlsx) or a CSV file: a Wild Apricot member export, a management company report, or a spreadsheet you keep yourself.
How it works
You tell us which column is which (which one is the email, which one is the street address), check the first rows, then save. Homes are created from street addresses, people are linked to their homes, and tags in your file come along.
Why importing again is safe
People are matched by email address. Someone already in the directory gets updated, never duplicated, and an import only fills empty fields; it never overwrites something you fixed by hand, and it never downgrades anyone's role. Get a fresh export next quarter? Import it right over the top.
Rather not do it yourself?
Email the file to hello@neighborpop.com from the address you sign in with, in whatever shape it is in. A person will load it for you and write back when it is in.
Fine print
- CSV files up to 5 MB, Excel workbooks up to 2 MB. We read the first sheet that has a list on it, and say so if there are others.
- An older Excel file (.xls) needs saving as .xlsx or CSV first: in Excel, use Save As from the File menu.
- People with no email import fine; they just cannot sign in until one is added.
- The file you upload is kept privately as an audit record of what was imported.
Did this answer it? If not, email us; a human replies, usually same day.
This is the how-to. If you want the why, member directory has its own page explaining what it does and what it replaces.