Terms of service

The short, honest version. Effective October 5, 2026.

The entity behind this

neighborPOP is operated by Hivetivity Inc., a Delaware corporation based in Milton, Georgia ("we"). These terms are an agreement between Hivetivity Inc. and the association that subscribes ("your HOA"). You must be 18 or older to operate an account.

The service

neighborPOP provides HOA management software: work orders with board approvals, member directory, community email, documents, vendor links, and AI-assisted intake. It is currently in beta; things improve weekly and occasionally change. We aim for boring reliability and honest status reporting, not perfection.

Your community's data

The HOA owns and controls its member data and is responsible for having the right to use it. We process it only to run the service, as described in the privacy policy, and you can take it with you when you leave.

Acceptable use

Community email is for community business. No spam, no harassment, nothing unlawful, no using the platform against the neighbors it serves. We can suspend service that abuses people or the platform, with notice and a chance to fix it except in serious cases.

Content and copyright

Boards and residents upload photos and documents; whoever uploads content is responsible for having the right to. If you believe something hosted here infringes your copyright, email hello@neighborpop.com with the details and we will take it down promptly per the DMCA process.

Payment

Billed monthly or yearly, per community, through Stripe. Cancel anytime, effective at the end of the billing period. Founding rates stay for as long as the community stays subscribed. Trials require no card and create no obligation.

If a trial ends without a plan, the community keeps working for seven more days, then pauses until one is chosen. A canceled plan pauses the same way, seven days after its last paid period ends. Pausing deletes nothing: admins can still sign in, choose a plan, and download every record.

The fine print, briefly

The service is provided as-is during beta, without warranties of any kind. To the extent the law allows, we are not liable for indirect or consequential damages, and our total liability is limited to the fees your HOA paid in the twelve months before the claim. Nothing here limits what the law will not let us limit.

Disputes

Talk to us first: most problems are fixable in an email. Failing that, these terms are governed by Georgia law, and disputes belong to the state and federal courts located in Georgia.

Changes and questions

If these terms change materially, community admins get an email before the change takes effect. Questions: hello@neighborpop.com.