Features / Work orders
Work orders that run themselves from first report to final invoice.
A resident reports a roof leak on Tuesday. By Friday the board has approved it, the roofer has photos of the fix, the cost is in this year's roof budget, and the homeowner got an update at every step. Nobody chased anybody.
One record from report to receipt
Every request becomes a numbered work order with its own history: who reported it, which home it belongs to, every status change, every note, every photo, every dollar. Residents see the parts meant for them; the board sees everything. When someone asks "whatever happened with the gutter on Danesfeld?", the answer is one search away instead of three inboxes deep.
Vendors get one link, not another login
Your roofer will never download an app. Assign a vendor to a job and they get a single secure link: the job details, the photos, a place to add their own, and a Mark complete button. No account, no password, nothing to teach. You can revoke a link any time.
The budget fills itself in
Set planned amounts per category (roofs, gutters, drainage, whatever fits your community) at the start of the fiscal year. Every cost you record on a work order lands in the right category automatically. At the annual meeting you open one page: planned versus spent, computed from real work, not reconstructed from a shoebox of invoices.
Who's got this?
A five-person board with one shared pile is a board where everyone assumes someone else is handling it. Any work order, change request, violation, or vendor bill can be handed to a specific person: pick their name, press the button, and they get one email with a link that opens the thing without a password. From then on it sits under Yours on their dashboard and leaves everyone else's list, with their name on the row so the whole board can see how the load is spread. The picker knows your board members and your committee people, because it reads the same directory tags you already keep.
Straight to the person who handles it
Say once that roofs go to your maintenance chair and fences go to whoever walks the perimeter, and new requests arrive with their name already on them. They get an email with a link that signs them in and lands them on the job, no password involved. It works whichever way the request came in: the form on your website, an email to the community address, a schedule, or somebody typing it in. It never takes something off a person who already has it, and anything you leave unset behaves exactly as it does now, waiting for the board on the dashboard.
Questions boards ask about work orders
Can residents see every work order?
No. Residents see their own requests and the updates you choose to share. Internal notes, costs, and board discussion stay with the board.
Can we track work we do ourselves, without a vendor?
Yes. Vendors are optional on a work order. Plenty of communities record self-performed fixes just to keep the history and the costs in one place.
What happens to our history if we leave?
It exports and it stays yours. Work orders, costs, and photos go with you, and we delete what remains.
Does it work for townhome communities where the HOA maintains roofs?
That is exactly the community it was built in: a townhome HOA responsible for roofs, gutters, downspouts, and exterior leaks. If your neighborhood mixes townhomes with single family homes that are maintained differently, set up a home type for each and the work order tells whoever opens it what the association covers there.
How do we split the work across the board?
Hand each item to one person by name. They get a single email with a link that signs them in and lands them on it, it moves to their own short list on the dashboard, and it comes off everyone else's. Picking "Nobody yet" hands it back to the board. By default nothing is assigned automatically and no email goes out until a person presses the button; if you set up routing rules, matching requests are assigned and notified automatically.
How to actually do it
Step-by-step guides in the help centre, open to everyone, no account needed.
See it with your community's name on it
30 days free, no credit card, and we do the setup with you.
Start your 30 days See the live demoNo card to start. Or talk to a person first.
Keep looking around
My home
Residents sign in with a code, no password and nothing to install, and see what they owe, what they booked, and where every request they made stands.
Big repairs ahead
See which roofs, fences and paving come due and what they cost at your own prices, and how much to put away each month, per home, so the reserve never runs dry.
Rentals and owners
Mark a home as rented and the dues go to the owner while neighborhood email goes to whoever lives there. An owner can be a person, an LLC or a trust.