Plain language on purpose. Effective August 19, 2026. neighborPOP is a product of Hivetivity Inc., a Delaware corporation based in Milton, Georgia.
Your HOA provides its member directory (names, emails, phone numbers, home addresses) so the community can run. Legally and practically, your HOA owns and controls that data; Hivetivity Inc. processes it only on the HOA's behalf and only to operate neighborPOP. If you want your information corrected or removed, your HOA's board is the fastest path, and we help them do it. If you contact us directly at the address below, we respond within 30 days.
The directory your HOA provides, plus what the platform produces: maintenance requests and their photos, documents the board uploads, community email history, approval records, and sign-in and delivery logs. Payment details, when billing begins, are handled by Stripe; card numbers never touch our systems.
We never sell personal data. We never share it outside your community's operations except with the infrastructure providers below. We run no ads, no ad tracking, and no analytics beyond first-party operational logs.
We send two kinds: updates you asked for (sign-in codes, request tracking, receipts) and community announcements your board writes. Announcements identify the sender, include our postal address, and carry a working unsubscribe link honored immediately and automatically, as the CAN-SPAM Act requires. Updates about your own requests continue regardless, because you asked for those.
Email sent to a community's intake address is read by an AI model to classify it and draft a record for a human to review. That processing runs on our infrastructure provider (Cloudflare, in the United States). Your email is not used to train anyone's models.
Everything is hosted on Cloudflare's US infrastructure. Stripe processes payments. Those providers act under their own strict data terms; nobody else gets access.
neighborPOP is for adults managing communities. It is not directed at children under 13 and we do not knowingly collect their information.
At our current size, laws like the CCPA do not yet apply to us. We honor their spirit anyway: ask to see, correct, or delete your data and we will, subject to your HOA's role as the data's controller.
If a breach affects your community's data, we notify the affected HOA promptly with what we know and what we are doing, and comply with applicable notification laws.
A community can export its data at any time. On departure we delete what remains after a 30-day grace window, and residual copies age out of encrypted backups within 90 days.
If this policy changes materially, community admins get an email before it takes effect. Questions: hello@neighborpop.com or Hivetivity Inc., Milton, Georgia.