Help center / For residents

Signing in with a code (no passwords)

There are no passwords to create, remember, or reset. On your community's page, enter your email address and we send a 6-digit code. Type it in and you are signed in on that device.

If the code does not arrive

Give it a full minute, then check your spam or junk folder; first codes sometimes land there. Mark it Not spam and the next ones behave.
Use the Send me a new code button. Codes expire after 10 minutes, so a fresh one beats an old one.
Make sure you typed the address your HOA has on file. A person can have more than one address on file; any of them works. If none do, your board can add or fix your email in a minute.

Why codes instead of passwords

Because the 78-year-old down the street should not need a password manager to see when her gutter gets fixed. Codes cannot be forgotten, reused from a breached site, or written on a sticky note.

Did this answer it? If not, email us; a human replies, usually same day.

This is the how-to. If you want the why, member directory has its own page explaining what it does and what it replaces.

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