Homes that are rented out

Open the home in the Directory and answer Who lives here? There are three answers and they behave differently only in one way: who receives which email.

The owner or owners

The ordinary case. Everyone linked to the home gets everything: the dues invoice, the maintenance updates, the announcements. There is no owner-versus-resident distinction to make, so we do not ask you to make one, and two spouses can never end up on different lists.

Renters

Dues invoices, pay links, reminders, late notices and violation letters go to the owner. Maintenance updates, announcements, polls and events go to whoever lives there. Set which is which on each person at that home.

Not recorded yet

The starting point for every home, including everything that arrived in an import. It behaves exactly like owner-occupied, so nothing changes until a person reviews it. Nobody is dropped from a list because a question has not been answered.

If you do not have the renter's details

Mark the home rented anyway. Until somebody is recorded as living there, neighborhood email goes to everyone linked so the home still hears about the water being off, and the owner can pass it along.

When the owner is a company

Fill in Company or trust on the owner's record. That becomes the name everywhere, filed under the company, and emails to it drop the first-name greeting.

When one owner has several homes

Their record has a row per home; the blank row at the bottom adds another. They receive one invoice per home, because each home owes separately, and one copy of each announcement, because they are one person.

When somebody else handles the money

An adult child, a caretaker, a property manager. On that person's record, tick also gets bills against the home. They are added to the billing; the owner stays on it too.