Help center / Work orders + approvals
The AI inbox: review, confirm, undo
Email to your community's address lands in Inbox, already read and drafted: classification, the extracted details, the original sender identified even through forwarding chains, attachments pulled through.
The buttons
- Confirm files it: a maintenance request becomes a work order (photos attached, reporter set so they get updates). You can edit anything on the draft first, including who the updates go to.
- Dismiss archives it without creating anything. The original email is kept either way.
- Undo appears on an item the AI filed on its own, and reverts it completely. A request you confirmed by hand is edited or closed from its work order, not from here.
The modes
Stage for review (the default): every email waits for a person. Auto-file confident requests: a high-confidence maintenance request files itself, each with Undo, and anything uncertain waits. Auto-file everything: maintenance requests file themselves and general email still waits for you. Change modes in Settings any time; when in doubt, stay on review.
Did this answer it? If not, email us; a human replies, usually same day.
This is the how-to. If you want the why, ai email triage has its own page explaining what it does and what it replaces.