Help center / Work orders + approvals
Requesting and approving exterior changes
Residents submit at yourcommunity.neighborpop.com/change-request: what they want to change, a description with materials and colors, and a photo or plan. They get a confirmation with a private tracking link.
Board voting
Every board member gets the request by email with a personal voting link, good for seven days. Approve, approve with conditions, or deny, with a comment residents never see. Opening the link is not a vote; voting again replaces your earlier vote. The tally shows on the request.
Recording the decision
Votes advise; the decision is recorded by an admin on the request page whenever your board's process is complete. Recording it emails the resident the outcome immediately and updates their tracking page. Conditions you enter travel everywhere: the email, the tracking page, and the letter.
The decision letter
One tap drafts a courteous letter: warm and precise for approvals with the conditions spelled out, respectful for denials with an invitation to revise. Edit the wording on the page, print it on community letterhead, and deliver it however your covenants require.
Did this answer it? If not, email us; a human replies, usually same day.