Help center / Dues + violations
Paying your dues online (for residents)
When the board sends dues invoices, your email contains a secure pay link for your home. Tap it and you will see the amount and two choices: pay by bank transfer (0.8%, capped at $5) or by card (about 3%). The fee is shown before you choose, and it goes to the payment network rather than your HOA.
No account, no app
Payment happens on Stripe's secure page, the same company that processes payments for millions of businesses. Your HOA never sees your card or bank numbers, and neither does neighborPOP. When the payment completes, the board's ledger updates by itself and your link changes to a receipt.
Autopay, if you want it
Every pay page offers autopay for your home. Set it up once on Stripe's secure page, choosing a bank account or a card, and future invoices are charged automatically with a one-click cancel link in every autopay email. Nothing changes unless you opt in.
Autopay charges the dues plus the processing fee for the method you chose, the same way the pay page does, so bank transfer stays the cheaper option. You see both prices before you agree, and every autopay email itemizes what was charged: dues, any late fee, the processing fee, and the total.
Late fees
If your association uses a late fee and your invoice goes past the grace period, the fee appears as its own labeled line on the pay page, never buried in the total.
Prefer a check?
Reply to the invoice email and the board will arrange it. Online payment is a convenience, never a requirement.
Did this answer it? If not, email us; a human replies, usually same day.
This is the how-to. If you want the why, dues collection has its own page explaining what it does and what it replaces.