Help center / Dues + violations
Tracking violations and sending kind notices
Violations, then Log a violation: pick the home, name the issue, describe what you observed, attach a photo. The record is board-only; residents never see the list.
The notice letter
From any open violation, open The notice letter. The AI drafts a courteous body: what was observed, what the community asks, a cure-by date, and an invitation to reply. Edit the wording right on the page, print it on community letterhead, and mail or hand-deliver it, then mark the violation Notice sent. The letter never threatens; assuming good faith is the house style.
The ladder
Open, Notice sent, Cured, Closed. A notice that sits unanswered for weeks surfaces on the board dashboard by itself. Fines are deliberately not part of this yet; the record and the letter resolve nearly everything.
Did this answer it? If not, email us; a human replies, usually same day.
This is the how-to. If you want the why, violations has its own page explaining what it does and what it replaces.