Features / Dues collection
Dues that collect themselves, settled straight to your bank.
Set the amount once. Every home gets one clear invoice with a secure pay link, residents pay by bank transfer or card without creating an account, and the money lands in the association's own bank account. The treasurer opens one page and sees exactly who has paid.
The association nets every dollar
The resident sees two plainly priced buttons: pay by bank transfer, which is 0.8% capped at $5, or pay by card at about 3%. On $300 of dues that is $3 against $9.27. Either way the fee is shown before they choose, it goes to the payment network rather than the HOA or us, and the association receives the full dues amount. No fee surprises on anyone's statement and no per-door platform charges, ever.
Your bank, your money, never ours
Each community sets up its own payout account through Stripe, the same payments company behind millions of businesses. Dues settle directly from the resident to the association's bank; neighborPOP never holds or touches the funds, and takes nothing out of a dues payment. Because dues collection moves real money into your bank account, we switch it on by hand rather than leaving it self serve: ask from the Dues page and we usually answer the same day. Setting up payouts with Stripe then takes a board member about ten minutes, once.
Autopay, checks, and late fees, all first-class
Residents can turn on autopay in one minute, on a bank account or a card: whichever they pick is charged automatically when invoices go out, with the dues and that method's processing fee itemized in a receipt every time and a one-click cancel in every email. The fee follows the same rule as the pay page, which means the resident covers it and the association banks the full dues whether a neighbor pays by hand or on autopay. Neighbors who mail checks are equally welcome; the treasurer records a check in two clicks and the ledger stays true. Late fees follow whatever your covenants actually say: a flat amount, a percentage of the dues, or a flat amount plus a percentage. Set it once, and after the grace period a board member applies it with one press. Nothing is ever charged or fee'd by a robot alone.
Chasing, retired
Invoices generate in one click for the whole period and cannot double-bill a home. The unpaid list is always current, and when it is time for a nudge the AI drafts a kind reminder that a person reviews and sends. Your QuickBooks stays for the accounting; the spreadsheet-and-stamps part of collecting is what disappears. Everything exports as CSV for the year-end books.
More than one kind of home
Plenty of neighborhoods are not uniform: single family homes, townhomes, and cluster homes that pay different dues and that the association maintains differently. Name each type once, give it its amount, and every home you tag with it is invoiced correctly from then on. One home can still carry its own amount, or be exempt, when it is genuinely the exception. And because you also write one plain sentence about what the association covers for that type, it shows up on every work order filed against that kind of home, which ends the roof argument before a vendor is ever called.
Special assessments, in one payment or twelve
When the board decides on an amount from each home for one big job, start a special assessment: what it is for, who pays (every home, one home type, or one home), the amount each, and how many payments, up to twelve. Saving it bills nobody. Each payment goes out when a board member sends it, every email carries the whole schedule and that home's own pay link, and admins get a reminder when the next payment is coming due. Its page shows who has paid each payment, records a check in two clicks, and applies the same late fee as dues when the grace days run out. Mark it for the reserve account and the books file says so. Autopay never pays an assessment, because what a neighbor agreed to was their dues.
Switching mid-year, without the amnesty
Most associations arrive owed money. Enter what each home owed the day you switched and those balances live alongside new dues: collectible with the same pay link, visible in their own card so they never disappear behind the current period, and permanently out of reach of the late-fee button, because nobody should be fined for the years before you got here. Every home also has a printable statement with every charge, payment, method, and the balance owed today, which is what a closing attorney or a disagreement actually asks for.
Questions boards ask about dues collection
Who pays the processing fee?
The resident, shown clearly before they choose a payment method. Bank transfer is 0.8%, rounded up to the dollar and never more than $5, so $3 on $300 of dues. A card is 2.9% plus 30 cents, and a little more so the fee does not come out of the association's dues, so $9.27 on the same $300. neighborPOP takes none of it and the association always nets the full dues amount.
Does neighborPOP hold our money?
Never. Payments settle directly to the association's own bank account through Stripe. We never have custody of community funds.
Our neighborhood has three kinds of home that pay different dues.
Set up a home type for each one, with its own amount and a sentence about what the association maintains there. Tag each home once and every invoice after that is right. A single home can still be given its own amount, or be marked exempt, when it is a genuine exception. Common areas are never invoiced.
Can we record which homes get roofs covered and which do not?
Yes, in plain words rather than a rules engine. Each home type carries one sentence about what the association maintains, and that sentence appears on every work order filed against that kind of home, so whoever is about to call a vendor sees it first. Nothing is decided automatically; a person still makes the call.
Can residents pay without creating an account?
Yes. The invoice email carries a secure link; they tap it, choose bank or card, and pay on Stripe's secure page. No login, no app.
Can we bill a special assessment in installments?
Yes, in up to twelve payments a month, three months, six months or a year apart. Each home's share is set the day you save it, each payment goes out when the board sends it, and the assessment's page follows who has paid. A fee or a fine for one home is a separate, one-step charge.
Can residents pay by check?
Always. The treasurer records a check or cash payment in two clicks, and the ledger and export reflect it like any online payment.
We are switching mid-year and some homes already owe money.
Enter those balances once at setup. Each becomes an open balance you collect the same way as dues, and none of them can be charged a late fee for the years before you arrived.
Can we hand a homeowner a statement?
Yes. Every home has a printable statement: every charge, every payment, the method and date, and the balance owed today. It is what a closing or a disagreement actually needs.
Is autopay optional?
Entirely. Residents opt in themselves, choose a bank account or a card, see both prices and the schedule before agreeing, and every autopay email carries a one-click cancel.
Our covenants set the late fee as a percentage, not a flat amount.
Both work, and so does the combination. Enter a flat dollar amount, a percentage of the dues, or both, and the two are added together. The percentage is taken on the dues only and never on a previous fee, so fees can never compound on themselves.
How do we see who is behind, and by how long?
One page lists every home with money outstanding across every period, worst first, where worst means longest overdue rather than largest balance. Each row shows the days late, how many payments have been missed, the total owed, and a link to that home's printable statement. It downloads as a spreadsheet too.
Does the association eat the fee on autopay?
No. Autopay adds the same processing fee the pay page does, so the resident covers it and the association banks the full dues either way. Bank transfer is 0.8% capped at $5; card is about 3%.
Is this included in the flat rate?
Yes, at every plan, and the flat monthly price never becomes per-door. Because dues collection moves real money into your bank account, we switch it on by hand rather than leaving it self serve: ask from the Dues page and we usually answer the same day. Setting up payouts then takes about ten minutes with Stripe.
How to actually do it
Step-by-step guides in the help centre, open to everyone, no account needed.
See it with your community's name on it
30 days free, no credit card, and we do the setup with you.
Start your 30 days See the live demoNo card to start. Or talk to a person first.
Keep looking around
My home
Residents sign in with a code, no password and nothing to install, and see what they owe, what they booked, and where every request they made stands.
Big repairs ahead
See which roofs, fences and paving come due and what they cost at your own prices, and how much to put away each month, per home, so the reserve never runs dry.
Rentals and owners
Mark a home as rented and the dues go to the owner while neighborhood email goes to whoever lives there. An owner can be a person, an LLC or a trust.